Customer Invoice Writeoff Document Help

The Customer Invoice Writeoff document is used to write off unrecovered revenue as a bad debt, and removes the receivable balance from the customer's account and charges the amount as an expense to the department. 

Writeoffs are done to remove balances for which collection efforts have not been successful and should only be processed when absolutely necessary.


  1. Document routes to the Fiscal Officers/any applicable Organization Review hierarchies for review and approval
  2. If the writeoff is for $50 or more, the document will also route to A&FS for approval