A number of situations and requirements may result in a hold placed on your student account and records.
Many departments on campus can place holds on a student’s account.
Below is a list of holds that Student Accounting may use to indicate issues with your account. To find out if you have any holds on your account please visit MyUCDavis.
Financial Hold | Description | How to Resolve |
|---|---|---|
| ZA | Holds registration and diploma. This hold indicates you have an amount past due on your student account or a recent payment was returned for insufficient funds. | If an amount is past due, you must pay the amount owed to bring your account current. *Release of the hold is subject to our past due hold release policy. |
| ZD | Holds registrations and diploma. This hold indicates that one or more of your institutional loans serviced by Heartland ECSI (not a Federal Direct Loan) is past due. | You can access your account, make a payment and determine entitlement eligibility (deferment/forbearance) online at Heartland ECSI or by contacting ECSI directly at (888) 549-3274. Once your account is current you may contact Student Accounting at 530-752-3646 or email collections@ucdavis.edu to have your hold released. *Release of the hold is subject to our past due hold release policy. If one or more of your loan accounts is more than 5 months past due, those accounts will have been sent to one of our contracted collection agencies and will no longer be visible on the Heartland ECSI website. Contact Heartland ECSI (888-549-3274) for further information regarding the agency your account is placed with. |
| ZF | Holds registration and diploma. This hold indicates that exit counseling is required for one or more institutional loans. | If the hold start date is prior to 7/31/2017, please contact the Student Accounting Office (collections@ucdavis.edu or 530-752-5870) for more information on how to complete the requirement. Holds are released within two business days after the requirement has been completed. |
| ZM | Holds registration and transcripts. This hold indicates that paper exit counseling is required for one or more institutional loans. | Exit requirement details were emailed to your UCD email at the time the hold was established. If you have any questions please contact Student Accounting Office (collections@ucdavis.edu or 530-752-5870) Holds are released within two business days after the completed paperwork has been received in our office. |
| ZP | Holds transcripts There are either missing or incomplete documents in your loan file. | These documents will be provided by the Financial Aid office. The hold will indicate the phone number for the person in Financial Aid you will need to contact to resolve this requirement. |
| ZR | Holds Registration This hold indicates your delinquent student account balance has been sent to an outside collection agency. | Contact information for the collection agency attempting to collect the balance on the university’s behalf is included in the hold description. For questions regarding this hold you may also call (530) 752-3646 or email collections@ucdavis.edu. |
| ZS | Holds registration, diploma and future sponsorships applied to your account This hold indicates your sponsor hasn’t paid your tuition for a prior term. | Contact your sponsor to submit payment to the university for your outstanding tuition. For questions about this hold, contact: sponsors@ucdavis.edu |
| ZT | Holds registration and transcripts. Each year, all qualified non-resident aliens will receive an email regarding the necessity of updating their immigration and tax status via the GLACIER system. | Please follow the instructions provided in the email to get the hold released. Additional information on Glacier and how to complete your record online is available at GLACIER. |
| ZU | Holds registration and diploma. Indicates an amount is owed on your student account that is no longer being actively billed. | You will need to contact our office by emailing collections@ucdavis.edu or calling (530)752-3646 for further information regarding your account. |
| ZX | Cancel the ability to make online payment This hold cancel your ability to make any type of payments online. This is a result of 5 or more returned credit card payments. | This hold can’t be remove. See payment methods available outside of MyBill, at the following page: Cashier & Payment Solutions Office |
| ZZ | Holds registration and ability to make e-check payments on Mybill This hold is the result of at least 3 returned electronic payment transactions (echecks) via MyBill. | If the transaction was rejected by the bank due to insufficient funds, payment must be made in guaranteed funds. Once payment has been made in guaranteed funds the student may contact Student Accounting to have the ZZ hold removed. If the transaction was rejected by the bank due to human error/incorrect banking information being entered multiple times, the student will need to contact Student Accounting so that our office can guide the student to being able to successfully complete the online transaction. |