Student Billing and Payment FAQs

Find answers to common questions about managing your student account, making payments, receiving refunds and using Aggie Bill. 

Welcome to Aggie Bill — Overview

• What is Aggie Bill? 
• Aggie Bill is the new online UC Davis student account and payment platform (effective May 2026).
• What features and tools are available in the Aggie Bill platform? 
• Features include electronic billing statements, online payments (eCheck, credit card, and wire), authorized user management, direct deposit for student refunds, Deferred Payment Plan (DPP) enrollment and recurring autopay.

Account Access and Security

• Where does a student obtain their login password for Aggie Bill? 
• Students use their UC Davis Kerberos ID and passphrase to log in; they do not have a separate Aggie Bill password.
• What should I do if I am a student attempting to log in with an email and password but cannot get in? 
• Students should ensure they are using the "Students and Staff" link to be redirected to the Kerberos login page; those needing assistance should contact IT Services.
• Why does Aggie Bill require Personally Identifiable Information (PII), such as date of birth, for direct deposit? 
• Your birth date is used as an additional security step to match university records and verify your identity to prevent unauthorized access.
• Why am I required to provide my student ID every time I contact Student Accounting? 
• This is required to verify identity and comply with FERPA regulations to protect student information.
• If I sign up for Direct Deposit, how can I be sure that no one will have unauthorized access to my account? 
• Only authorized UC Davis staff have access to post activity to your account.
• Should students use the "Forgot Your Password" link on the Aggie Bill login page? 
• No, that link is strictly for authorized users (payers); students must manage their credentials through UC Davis Computing Account Services.

Authorized Users and Payers

• What is a "payer" or "authorized user"? 
• This is a person granted permission by a student to view their bill, discuss financial details with the accounting office, and make payments.
• Who has the authority to add or delete authorized users on a student account? 
• Only the student has the authority to add or delete payers or authorized users.
• When can students start adding authorized users to their new account? 
• Setup for authorized users begins on May 5, 2026.
• How can parents, family members, or third-party payers get access to my account? 
• The student must log in to Aggie Bill, go to "My Account," click "Payers" (or the "Authorized User" tab), and enter the payer's email address.
• I am a parent/third party. How do I sign up and pay if I am having trouble? 
• You must wait for your student to add you as an authorized user; once added, you will receive an email to complete your registration and set up a unique login.
• Why can't Student Accounting discuss account details with a parent who is responsible for the bill but not authorized? 
• Due to FERPA regulations, the university cannot disclose financial records for students over 18 without official authorization.

Payment Methods and Procedures

• What types of payment methods are accepted for student account fees? 
• Accepted methods include cash, personal checks, cashier’s checks, and money orders in person, or eChecks, credit cards, Apple Pay, Google Pay and wire transfers online.
• What specific forms of payment are accepted in Aggie Bil? 
• Aggie Bill accepts electronic checks (eChecks), credit cards, Apple Pay, Google Pay and wire payments.
• How do I submit an electronic payment? 
• Log in to the billing portal and provide your bank routing and account numbers for eChecks or your card details for credit/debit payments.
• How can I initiate a wire payment to UC Davis? 
• You must contact Campus Cashiering directly by phone at (530) 752-0460 or email at [email protected] for specific wiring instructions.
• How can international students make wire payments from overseas? 
• International students should follow the same process of contacting Campus Cashiering for necessary transaction details.
• How long does it take for a payment to process and appear on my student account? 
• eCheck payments appear immediately on the student account, though it may take 48 business hours for funds to leave your bank account.
• Can I write an eCheck against a foreign bank account? 
• Only if the issuing bank participates in the United States Federal Reserve Banking System.
• Does UC Davis accept credit card "convenience checks" as eChecks? 
• No, credit card convenience checks are not accepted at this time.
• How does the Home Banking (online bill pay through my bank) process work? 
• You must set the payment to "UC Regents" and include your Student ID as the account number; your bank will mail a physical check, which can take a week to arrive.
• How can I verify if my payment was successfully made? 
• Check the billing portal; if no payment is posted, the submission was unsuccessful.
• How can I make sure my payment goes through thoroughly? 
• After allowing 48 hours for processing, contact your bank to confirm the funds were successfully withdrawn.
• Can I cancel a payment once it has been submitted? 
• No, once submitted, payments are final and cannot be cancelled.
• Is it possible to cancel a payment if I accidentally entered incorrect bank information? 
• No; you must wait for the bank to return the payment as rejected, after which you will receive an email and can submit a new payment.
• Why did I receive an email stating my payment could not be processed because "no account was found"? 
• This typically means the bank account or routing information provided was inaccurate.
• Why did my scheduled automatic payment fail to process? 
• Possible reasons include the amount exceeding your set maximum, the schedule expiring, or no fees being due at that time.
• How can I pay an amount that is different from the total balance due? 
• In the payment portal, click the payment tab, select the amount due, and manually enter the amount you wish to pay in the box provided.
• Am I allowed to pay in advance for future academic terms? 
• No, tuition and fees are billed and due on a quarterly basis.

Understanding Service Fees

• What is the service fee for using a credit or debit card for payment? 
• The fee is 2.95% (Aggie Bill) for domestic transactions and 4.25% for international transactions, with a minimum fee of $3.
• Is there a way to avoid paying the credit card service fee? 
• Yes, you can avoid the fee by paying with an eCheck (using routing and account numbers) or by paying with cash or check in person at Campus Cashiering.
• Is the service fee different for domestic versus international transactions? 
• Yes, domestic fees are 2.95–3% while international fees are 4.25%.
• Will the service fee be listed on my student account breakdown or statement? 
• No, the fee is charged by a third-party processor and will only appear as a separate line on your credit card statement.
• Are other universities also charging service fees for credit card transactions? 
• Yes, many schools nationwide charge similar service fees.
• Which specific credit cards are accepted by UC Davis? 
• All major credit cards are accepted through the online portal.
• Can I set up automatic recurring payments using a credit card? 
• No, automatic payments are only available for checking accounts because credit cards now use a separate third-party processor.

In-Person Payments and Campus Cashiering

• Where is the Campus Cashiering Office located? 
• It is located at 1200 Dutton Hall, Davis, CA 95616.
• What methods of payment are accepted at the Campus Cashiering window? 
• They accept cash, personal checks, cashier’s checks and money orders.
• Which student services and specific fees can be paid in person at Cashiering? 
• Services include Graduate Studies, Housing, and various Registrar fees such as transcripts, re-admission, and duplicate IDs.
• Can I cash a university refund check at the Campus Cashiering Office? 
• University checks up to $500 can be cashed there.
• Does the Cashiering Office accept credit card payments in person? 
• No, credit, debit, Apple Pay, and Google Pay are not accepted in person.

Billing, Statements and Deadlines

• When is the regular Student Fee Payment Deadline? 
• All fees are generally due on the 15th of each month.
• When is the specific registration fee payment due each quarter? 
• It is due on the 15th of the month before the quarter begins.
• Why is the amount on my static billing statement different from my Current Account Status? 
• Billing statements are static snapshots taken on the 22nd of the month. Always refer to "Current Account Status" for the most up-to-date activity.
• How do I look up my most recent current account balance? 
• Log in to the billing portal. The front page displays the balance both with and without estimated aid.
• How do I obtain or print a copy of my official billing statement? 
• Log in to the portal and click on the "eStatements" tab to view or print specific statements.
• I see multiple different amounts due (with/without aid). What exactly do I need to pay? 
• If aid is "authorized," pay the "Balance Including Estimated Aid.” If aid is not authorized, pay the full "Balance."
• Who should I contact regarding a UC Davis Bookstore charge? 
• Contact the bookstore directly at (530) 752-6846.
• Who should I contact regarding a Student Health Center charge? 
• Contact Student Health and Counseling Services at (530) 752-2300.
• What is a "Repro Graphics" charge? 
• It is a fee for using university printing services.
• Why is there a "Cal AGGIE" fee on my account? 
• This is a voluntary fee pledge for the Student Alumni Association. Contact (530) 752-0286 for questions.
• Why am I being charged a course material fee? 
• These cover materials like chemicals, lab glassware, art supplies, or field trips required for specific courses.
• Can course material fees be waived? 
• Yes, waivers are accepted until the 20th day of instruction.
• Why isn't my housing deposit from March showing on my account yet? 
• It will appear in late August when Fall Quarter fees are posted.

Deferred Payment Plan (DPP)

• What is the Deferred Payment Plan (DPP)?
• It is a plan that allows students to pay their tuition and eligible fees in monthly installments.
• Am I allowed to pay my tuition in monthly installments? 
• Yes, by enrolling in the Deferred Payment Plan.
• Which specific fees are eligible to be included in the DPP? 
• Eligible fees include Tuition & Fees, Student Housing (Campus Only), Health Insurance, Bookstore Equitable Access. Document, International Student Fee, Orientation and Course Materials Fees. 
• How do I enroll in the Deferred Payment Plan? 
• Students can enroll through Aggie Bill; you are not fully enrolled until the first payment is received.
• When can I begin enrolling in DPP for upcoming summer or fall terms? 
• Summer Session 1 enrollment begins May 22, 2026, and Fall enrollment begins in August 2026.
• Why was I charged a late fee on DPP even though my installment was automatically deducted? 
• You likely had "Other Charges Not Included in Plan" that required a separate payment by the deadline.
• What should I do if I cannot make a payment by the fee deadline? 
• Contact the Financial Aid Office for funding options or consider enrolling in the DPP.
• Why do I keep receiving notifications that my DPP installment amounts have changed? 
• The plan automatically adjusts as financial aid is added to or removed from your account.
• Is the Deferred Payment Plan available for summer sessions? 
• Yes, for Summer Sessions 1 and 2, but not for Special Summer Sessions or Summer Abroad.
• What are the consequences if my DPP installment payments are not credited by the due date? 
• You may face late fees, diploma blocks, registration holds, or disenrollment from classes.

Direct Deposit and Refunds

• How do I sign up for Direct Deposit for my student refunds? 
• Enroll through the Aggie Bill portal using your Kerberos credentials.
• When will I have access to enroll in direct deposit in the new system? 
• All students have access to enroll in the Aggie Bill platform.
• What happens if I choose not to enroll in direct deposit? 
• Any future refunds will be issued as a paper check until you enroll.
• How do I receive my refund if I forgot to set up direct deposit in time? 
• A paper check will be generated and made available for pick up at the Student Accounting Office.
• How do I change my banking information or cancel my direct deposit enrollment? 
• In Aggie Bill, select "My Account," go to the "Direct Deposit Refunds" tab, and click "Edit" to update or remove your account.
• How long does it take for direct deposit to become active after I enroll? 
• Activation can take up to seven business days.
• What should I do if there is a problem with my direct deposit (e.g., it went to the wrong account)? 
• Contact Student Financial Aid Payments at (530) 752-3646.
• How will I be notified when a refund payment has been deposited? 
• You will receive a notification via email.
• When will the funds typically be available in my bank account after a deposit? 
• Funds are typically available the day they are deposited, though you should confirm with your bank.
• Can I divide a single refund payment among different bank accounts? 
• No, you can only indicate one account for direct deposit.
• When can I pick up my quarterly refund check? 
• Quarterly refunds are issued starting on the first day of the quarter.
• What should I do once I receive my physical refund check? 
• You should deposit it at your bank or cash it at a local Wells Fargo with a government ID.
• Do I need a photo ID to pick up my check from the office? 
• Yes, a UC Davis photo ID or government-issued ID is required.
• If I cannot visit the office, can my refund check be mailed to me? 
• Yes, you must call (530) 752-3646 or email [email protected] to request mailing and confirm your address.
• I lost my refund check. What is the process to get it re-issued? 
• You must complete a Lost or Destroyed Check Form with an original signature; processing takes 6–8 weeks.
• My refund check is "stale" (over 180 days old). How do I get my money? 
• You must complete the Lost or Destroyed Check Form to have a new check issued.
• How long will it take to process my refund if I change to part-time status? 
• Once the credit is posted by the Registrar, you must request the refund; however, there is a 10-day waiting period at the start of a term.
• Why did I receive less than the expected 50% credit for tuition after moving to part-time? 
• The 50% credit applies only to tuition, not to campus fees and other charges.
• I overpaid my account, when can I expect those funds back? 
• Refunds for overpayment are processed after the 10th day of instruction for a new term.
• If I overpaid and am not currently enrolled, how is my refund issued if I paid by credit card? 
• It will be refunded back to the credit card(s) used for the original payment.
• If I paid by credit card and receive a refund, will I also be refunded the service fee? 
• No, the service fee is non-refundable.
• Will a credit card payment be refunded as a paper check or back to the card? 
• It will be refunded back to the credit card used for the transaction.
• Where are my funds if my direct deposit account is now inactive? 
• The bank will return the funds to UC Davis, and you will then be issued a paper check for pick up.
• Can Student Accounting look into a refund that was never deposited? 
• Yes, they can provide tracking information to help locate the deposit with your bank.
• Can I get a refund for the Statement of Intent to Register (SIR) fee? 
• No, the SIR fee is non-refundable.

Late Fees and Returned Payments

• Why was I assessed a $45 late fee? 
• This fee is charged to students who pay after the Fee Payment Deadline (or more than five days after the deadline for graduate students).
• Is it possible to have the $45 late registration fee waived? 
• The fee is non-refundable; inquiries should be directed to the Office of the University Registrar.
• What are the consequences of not paying my fees on time? 
• Consequences include a $45 late fee and potential disenrollment from classes.
• Is a payment considered late if it was postmarked by the deadline but not yet received by the school? 
• Yes, payments must be received and posted to your account by the deadline to be considered on time.
• What happens to my account if my payment is returned by the bank? 
• A $25 non-refundable returned check fee will be charged to your account.
• Why was my online payment returned for insufficient funds? 
• This means your bank notified the university that there were not enough funds available in your account to cover the payment.
• Why was I assessed a $25 Returned Check Fee? 
• This fee covers the costs charged to the university by the bank to process the rejected payment.
• Why did the system give me a confirmation but then later notify me the payment was rejected? 
• The initial confirmation only acknowledges the submission; the bank may still reject the transaction once it is presented for processing.
• What happens if three of my checks are returned by the bank? 
• An accounting hold will be placed on your account, and you will be required to make all future payments using guaranteed funds.

Financial Aid, Scholarships and Special Charges

• Why didn't I receive as much financial aid this year compared to last year? 
• Aid amounts are determined by the FAFSA packaging; contact the Financial Aid Office for details.
• Why didn't I receive my full grant amount back as a refund? 
• Any outstanding balance on your student account is deducted from the grant before a refund is issued.
• Am I required to pay if my financial aid is "authorized" but not yet "disbursed"? 
• You only need to pay the "Amount Due Including Estimated Aid" shown in the portal.
• Am I required to pay if my financial aid is still processing near the deadline? 
• Yes, you must pay all fees until your aid is officially authorized to avoid being dropped for non-payment.
• Who do I contact for questions about pending loans, Cal Grants, or Pell Grants? 
• Direct these questions to the Financial Aid Office.
• Why is there a charge labeled "Financial Aid" appearing on my account? 
• This usually reflects an adjustment to your financial aid package.
• How do I ensure funds from an outside scholarship are delivered to my account? 
• Visit the Sponsorships and Scholarships webpage for instructions.
• My home country is paying my bill; how can I get an invoice sent to them? 
• Contact the Sponsorship/Scholarship representative at (530) 752-3646 or email [email protected].