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Attach Receipt Images

how to attach receipts

Watch this short video and learn about different ways to attach receipts to an expense report...

You can:

  • Upload an image into Expense and:
    • Attach it at the report level, if applicable
    • Attach it at the expense entry level, if applicable
    • Save it directly to the Available Receipts library, where later you can attach it at the expense entry level.
  • Email an electronic image to Concur; it is automatically saved to the Available Receipts library, where later you can attach it at the expense entry level

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File Types and Limitations

  • The available file formats are: PNG, JPG, JPEG, PDF, HTML, TIF, OR TIFF.
  • When scanning, the images should be scanned at 300 dpi or lower to reduce file size. For best results, scan or take a photo as a black and white picture with no more than 1024 x 768 image resolution.
  • There is a size 5MB limit for each image file; the Receipt Upload and Attach window also displays that limit.
  • No more than 10 files can be uploaded in a single session. To upload more than 10, simply upload the first 10 and then upload another 10, until done.

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IMPORTANT – Note about PDF Files

There are several types of PDF files. The PDF files listed here cannot be successfully uploaded as images:

  • Password protected: These files cannot be decrypted so they cannot be stored by Concur.
  • Portfolio PDFs: These "collection" PDFs can contain files with various file types. Concur Imaging keeps any included file with an acceptable imaging file type (PNG, JPG, JPEG, PDF, HTML, TIF, OR TIFF) and discards the remaining files.
  • AcroForm PDFs: These PDFs may upload but the text in these Acrobat fill-in-the-blanks forms will likely not be visible. In fact, this issue occurs only if multiple AcroForms are uploaded; single AcroForms likely upload properly. Best practice is to avoid uploading AcroForms since the results are not reliable.
  • XFA PDFs:  These XML-based PDFs collect information associated with electronic forms. Since they are interactive, they cannot be successfully uploaded.

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Attach Images to the Expense Report or an Expense Entry

You can attach images at the report level or the expense entry level. 

If you do not attach the required images while creating or editing an expense report, you will be reminded when you submit the report.

To upload and attach images to the expense report:

  1. With the expense report open, click Receipts > Attach Receipt Images. The Receipt Upload and Attach window appears.
  2. Click Browse (or Choose File, depending on browser).
  3. Navigate to the image file, then click Open.
  4. Optional: Repeat step 3 for additional images up to 10 (for this session).
  5. Click Upload.
  6. Click Close.
    NOTE: The amount of time required to upload the images depends both on the size of each file and the connection speed.

To upload and attach local images to individual expense entries:

  1. With the report open and the expense open, click Attach Receipt.
  2. Click Browse (or Choose File, depending on browser).
  3. Navigate to the image file, then click Open.
  4. Click Attach.
  5. Click Close.

Please note the following:

  • You can easily view your attached images.
  • If you attached the wrong image, you can delete and try again.
  • If you have problems, refer to the troubleshooting information.

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