Collections of Student Loans Information & University Receivables
For students with access to MyBill, billing statements are produced on a monthly basis. Students and authorized users will be notified via email each month when a statement has been produced. Once a student is no longer enrolled, all bills are sent via regular mail to the billing or mailing address on file for the student. It is the student’s responsibility to ensure that their contact information is accurate with all appropriate offices on campus. For billing purposes, a student may update their contact information via their SISWEB account. Students are responsible for keeping their account current regardless of whether or not they received their monthly courtesy notifications.
For employees and other non-student receivables, billing statements are mailed on the 22nd of each month to the most recent address on file.
It is important that all account balances are resolved in a timely manner. Failure to pay an outstanding balance can result in a myriad of consequences, from holds blocking access to student registration and records, to negative reporting to the credit bureaus, referral to a collection agency, and/or referral to the Franchise Tax Board Interagency Intercept Program. Any account over 5 months past due and without an appropriate payment arrangement on file, will result in referral to a collection agency and negative credit bureau reporting. If you have questions or concerns regarding your account, please contact our office.
Collection of Student Loans Owed to UC Davis
All loans owed back to UC Davis are billed by ACS. It is very important that borrowers keep ACS up-to-date with their contact information outside of any updates they submit to the UCD campus. All student loan borrowers are expected to complete exit loan counseling upon any change in their student status that affects the loan’s repayment status. If a student fails to complete their exit loan counseling, they miss an important opportunity to not only review their loan obligation, but update ACS with their contact information. ACS will send out reminders of the borrower’s loan obligation starting 90 days after the loan has entered its grace period. The first bill will be sent about a month prior to expected payment. Borrowers are expected to repay their loans on-time regardless of whether or not they receive any notifications from ACS. All loans that are 60 days past due will have the corresponding status reported to the credit bureaus. At five months past due, the loan will be referred to a collection agency which will result in further negative reporting and possibly collection costs. It is very important to keep ACS apprised of all changes in your contact information, student status or ability to pay so that you have the best possible chance of keeping your loan in good standing.
Any questions regarding a student loan in repayment should be directed to ACS:
ACS, Inc. – Education Services