Distribution Services

Central Receiving

Damage Claims

Visible damage must be noted on the freight bill or delivery receipt at the time of receipt. Concealed damage must be reported to Central Receiving within seven (7) calendar days of receipt.

Original containers and packaging materials must be kept and made available for inspection by the delivery carrier. Failure to note visible damage on the freight bill or delivery receipt and to produce packaging materials for either visible or concealed damage claims will release the carrier from liability.

Reordering the damaged goods may be necessary depending on the outcome of the freight claim. Damaged goods will be held at Central Receiving pending disposition instructions from the vendor or freight carrier.

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